Customer Success, LLC is committed to providing you the team and tools necessary to reach your goals. Review what industry leaders have to say.
"We had the pleasure of working with Howard during a time of transition within our Customer Experience organization. Howard provided strategic guidance and support that was very valuable as we re-aligned to become more customer-centric. " -Jeff Carr, COO, Zenefits
“Howard is one of the most valuable customers any company could have. He's not the easiest person to please, but that's OK - he is thoughtful and he makes us better. His ideas tend to anticipate the needs of the greater market by years. His heart is always in the right place. And when we deliver, he also helps us grow through his advocacy of our idea, company and product. He is an outstanding executive and I would enthusiastically recommend him.” -Mark Organ, CEO, Influitive
"Howard is an extremely talented executive and strategic thinker... He understands both Marketing and Customer Success which is truly (and sadly) a rare combination as the two are inextricably linked at successful companies. He's also a man of his word - when he says he'll get something done, he does it." -Dan Steinman, Head of Gainsight EMEA, Gainsight
"Howard led the innovation and creation of Ceridian's award winning Customer Success Program, called XOXO. He is a thought leader in advocacy, customer success and is able to articulate the true return on advocacy by harnessing the power of an engaged and loyal customer base. He pushes the envelope in creative ideas and can quickly spot the trends happening in the market." -Ted Malley, EVP, Chief Customer Officer, Ceridian HCM