Posted by: Howard Tarnoff, Founder and Managing Director of Customer Success, LLC
In previous blogs I wrote of breaking down silos to obtain cross functional support for properly executing Holistic Customer Success with little to no push-back. So now that you have the team on board, what are you waiting for?
In most cases the single hurdle is “No Budget”. To that I say, you are already spending well beyond the investments needed, and here is where those dollars are bleeding off the bottom line.
So, when thinking of Budget think in terms of:
When it comes to budget the current spend, or future upside, is far greater than the anticipated spend. Feel free to reach out to me to help you with a model specific to your business.
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